Frequently Asked Questions

Do you have [insert pastry or bread name] right now?

We receive 2 to 3 deliveries each day from our sister restaurant, BirchTree Bread Company, which arrive throughout the morning. The first delivery is typically before 7 AM, while the second usually arrives between 8 and 8:15 AM. However, circumstances in the baking world can cause delays, so the timing of the second delivery is always an estimate. Our bakers start their day at 3 AM each morning, putting in the hard work to bring you your morning treats!

Why do croissants come on the second run?

Making croissants involves several steps, and delicious results come to those who are patient! First, bakers cut each croissant by hand and then shape them individually. The shaped croissants are placed in a proofer to rise before being baked to perfection.

Can I have my private event here?

We can book our cafes for private or semi-private events. Reach out to hello@crustbakeshop.com for details or fill out this online form.

Do you take catering orders?

Yes, we do offer catering! Use the online form here or email us directly at hello@crustbakeshop.com

Do you allow pets?

 Due to Board of Health regulations, we cannot allow dogs inside the cafés. However, well-behaved dogs are welcome on the West Boylston St patio, as long as they are cleaned up after!

Are you hiring?

If you are seeking employment, please check Indeed for a job posting or send your resume to hello@crustbakeshop.com and we will keep your resume on file for when we are hiring.

Do you have a loyalty program?

Yes, we have a loyalty program for our handmade hot or iced beverages! For every nine punches, the 10th is free (one punch per transaction). Ask your barista for a loyalty card today!